The quality of a process is examined in our onboarding system before entering the service. Has the process undergone hypercare? Is it designed and developed according to our methodology? Is it documented for maintenance purposes? If yes, we are ready to go. The delivery of our maintenance services, including support and platform, is standard and follows the ITIL framework.
We deliver according to the agreed services of your process needs while also supporting your local operating hours.
Our Help Desk is Here to Assist
Robots are continuously monitored by our support service team, striving to proactively solve problems before they arise. All incidents are reported to our ticket system, where they are resolved and then disclosed to our clients according to the different service level agreement timeframes.
Our maintenance services prioritize your ability to build and strengthen your business as we handle the action behind the scenes to ensure the success of your automation journey.