Automation-as-a-Service

Now your process is in production and the focus is to keep your employees and robots happy and productive in a reliable workforce trusted by your business.

Our Cloud service

AKOA Automation Cloud is a Managed Service offering where you can easily consume the Intelligent Automation technology you need to let robots join your staff pool as your new digital workers. AKOA Automation Cloud is a flexible service where you begin with a starting package that you can grow as your Intelligent Automation initiative grows, ensuring that you spend wisely on technology as you need it and with a subscription-based model.

Adapted to your needs

AKOA Automation Cloud comes with several options depending on automation technology and delivery/integration model for your specific needs. Want to know more about our current offering, contact us!

Why AKOA Automation Cloud?

As volume grows, your automation demands increase with higher complexity and the need for tougher processes to be automated. To succeed, automation requires an efficient and scalable maintenance service. Keeping the robots happy is not a simple task and doing so yourselves pulls time and focus away from scaling and realizing the true value of automation.

On- or off-premises?
You choose.

Managed Services for on-premise automation technology. AKOA offers its automation services for many clients where they have sourced the Automation technology on-premises but need help with managing the production environment. Are you finding yourself stuck in your automation initiative because of a growing maintenance burden? AKOA offers a complete support & management solution to these companies so that they can focus on new automation development and hand this over to our Managed Service team and Service Desk for the ongoing maintenance and monitoring of production robots.

Maintaining Automation

Many organizations struggle with high maintenance costs and a lack of trust in their digital workers. Robots may fail due to incompatible robot code or a general lack of scoping and understanding the process correctly. Quite often the robots are working on their own without clear ownership and control. Our service builds in a light governance model adapted to your needs.

AKOA’s automation as a service ensures that your business broadens its automation capacity. Your processes will be monitored by our competent support team. Our service provides access to reliable frameworks over time, ensuring continuous value-creating robots.

Our Maintenance Services

 

The quality of a process is examined in our onboarding system before entering the service. Has the process undergone hypercare? Is it designed and developed according to our methodology? Is it documented for maintenance purposes? If yes, we are ready to go. The delivery of our maintenance services, including support and platform, is standard and follows the ITIL framework.

We deliver according to the agreed services of your process needs while also supporting your local operating hours. 

 

Our Help Desk is Here to Assist
Robots are continuously monitored by our support service team, striving to proactively solve problems before they arise. All incidents are reported to our ticket system, where they are resolved and then disclosed to our clients according to the different service level agreement timeframes.

Our maintenance services prioritize your ability to build and strengthen your business as we handle the action behind the scenes to ensure the success of your automation journey.

Say Hello

We may employ bots to help us to do some tasks, but we personally read and reply to every message we receive. Haven’t answered all of your questions yet?

Discover more in our blog

press release
5 min

AKOA expands to Switzerland together with Florian Estoppey, former Automation Leader at PWC Switzerland

by AKOA
Jun 01
Hyperautomation
14 min

Enabling end-to-end automation through Hyperautomation

by Fredrika Gyllang
Apr 30
Ebook Release
6 min

eBook: A holistic approach for the future RPA market

by Andreas Schmelzer
Apr 14
Trainings
4 min

Educating our customers to become full-scale Process Analysts!

by Johanna Wickström
Mar 26
press release
6 min

AKOA partners with FireStart to deliver scalable automations

by AKOA
Feb 15
Stories
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Tame your Data Monster with Intelligent Document Processing

by Frida Kjidderö
Jan 20