The pilot included two processes related to internal billing and was considered a success. The organization is currently under the scale-up phase, where additional processes have been implemented at a quicker pace and with an improved framework for governance. The people responsible for the robot’s performance and output within the financial department have been receiving daily updates from their digital companioncolleague for more than a year now. Instead of beginning each day by sorting and correcting invoices that were not accepted, the employee now has the freedom to spend their time on more important activities to improve the business. This is one of several implemented processes and Varberg Municipality is preparing for a larger scale-up in several departments. Other implemented processes handle reference codes for suppliers, scan PDFs for biller references, send data quality reminders to members of the organization, and reconcile daily important financial activities.
Two positive effects of implementing RPA are its driving force for digital transformation and its use as an optimization tool for processes often scrutinized and improved end-to-end during the analysis phase of the project.
