The delivery of our maintenance services, including support and platform, is standard and follows the ITIL framework. We deliver according to the agreed services of your process needs while also supporting your local operating hours.
Our Help Desk is Here to Assist
Robots are continuously monitored by our support service team, striving to proactively solve problems before they arise. All incidents are reported to our ticket system, where they are resolved and then disclosed to our clients according to the different service level agreement timeframes.
We are here to oversee:
-Starting and stopping of robots
-Termination of processes.
If incidents reoccur, their root cause is thoroughly analyzed and reported back to our developers and you. Any changes to the robot code must follow our development methodology. You can always follow the status of an incident through our support portal.
Our maintenance services prioritize your ability to build and strengthen your business as we handle the action behind the scenes to ensure the success of your automation journey.